Returns Policy

Returns Policy main image Returns Policy image

The Cuckoos Nest Returns & Refunds policy

 

What can be returned?
All products may be return except for hygiene purposes we do not offer refunds or exchanges, unless faulty, on hosiery, hair accessories, underwear and swimwear.

When do items need to be returned by?
Items must be returned with 14 days of purchase at buyers cost.

Where do items need to be returned to?
All items must be return to The Cuckoo's Nest, Shop 9, Melville Plaza Shopping Centre, 380 Canning Highway Bicton WA 6157

How do customers return items?
Securely pack items to be returned together with original receipt in an appropriate shipping satchel with tracking and send back (at your cost)

Shipping?
Customers will be responsible for shipping and handling charge

Credit for returns
We will exchange or provide a store credit on all full priced orders if you change your mind or the item is the wrong size. Sale items are final and no exchange or refund is available unless faulty. Exchanges and store credit for online purchases will be accepted where the product has not been worn, washed, or altered, is in its original condition with labels/tags attached and must be returned within 14 days of date of purchase. Store credit will be valid for 6 months

Instore return option
You are welcome to return your item to our bricks and motar store for an exchange or store credit.

Our address is: The Cuckoo's Nest, Shop 9, Melville Plaza Shopping Centre, 380 Canning Highway Bicton WA 6157
Opening hours: 9.30-5.30pm Monday to Friday. 9.30-5pm Saturday