The Cuckoos Nest Returns & Refunds policy
What can be returned?
All products may be return except for hygiene purposes we do not offer refunds or exchanges, unless faulty, on hosiery, hair accessories, underwear and swimwear.
When do items need to be returned by?
Items must be returned with 14 days of purchase at buyers cost.
Where do items need to be returned to?
All items must be return to The Cuckoo's Nest, Shop 9, Hawaiian's Melville, 380 Canning Highway Bicton WA 6157
How do customers return items?
Securely pack items to be returned together with original receipt in an appropriate shipping satchel with tracking and send back (at your cost)
Customers will be responsible for shipping and handling charge
Credit for returns
We will exchange or provide a store credit on all full priced orders if you change your mind or the item is the wrong size. Sale items are final and no exchange or refund is available unless faulty. Exchanges and store credit for online purchases will be accepted where the product has not been worn, washed, or altered, is in its original condition with labels/tags attached and must be returned within 14 days of date of purchase. Store credit will be valid for 6 months
Instore return option
You are welcome to return your item to our bricks and motar store for an exchange or store credit.
Our address is: The Cuckoo's Nest, Shop 9, Hawaiian's Melville, 380 Canning Highway Bicton WA 6157
Opening hours: 9.30-5.30pm Monday to Friday. 9.30-5pm Saturday
The term ‘The Cuckoo's Nest Children's Retail Store’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Shop 9, Hawaiian's Melville, 380 Canning Highway Bicton WA 6157. Our ABN is 48 845 123 871. The term ‘you’ refers to the user or viewer of our website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Detailed information on the processing of Personal Data
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookies and Usage Data.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at firstname.lastname@example.org or at Shop 9, Hawaiian's Melville, 380 Canning Highway, Bicton 6157. We will promptly correct any information found to be incorrect.
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